Quality Assurance - Life
QA Assessor
(Required)
Select…
Fikile Mhlanga
Hlengiwe Hlongwane
Itumeleng Cangua
Kagiso Koosimile
Lebogang Magopa
Lorenzo Harper
Lungile Gcanga
Luvo Patu
Makhona Lydia Makoe
Moipone Mashaba
Mphilisi Ntonyela
Mpho Agnes Pilane
Mthokozisi Mlambo
Nontsikelelo Precious Koapeng
Palesa Tshabalala
Samukelo Ncube
Siphamandla Thabo Nombewu
Sphamandla Ntshangase
Tania Damba
Tanya Machivene
Tidimalo Pila
Tlotlo Masilo
Tumelo Mofokeng
Chadwin Charles
Policy Number
(Required)
Assessment Number
(Required)
First Assessment
Reassessment
Total Calls
(Required)
Please enter a number greater than or equal to
0
.
Call Duration
(Required)
Lead Type
(Required)
Non Referral Lead
Referral Lead
Plan Type
(Required)
Full Life Cover
Illness Cover
Disability Cover
Accidental Life Cover
Accidental Disability Cover
Assessment Percentage
(Required)
Please enter a number from
0
to
100
.
Outcome
(Required)
Pass
Fail
High-Risk Fail
Reason for Failed Outcome
(Required)
Affordability
Compliance
Data Capturing
Debit Date
Misrepresentation
Product Knowledge
Soft Skills
Treating Customers Fairly
Underwriting
Risk Category
(Required)
High
Medium
Low
System Bug
Incomplete Sale
Unlocking of Medicals
(Required)
No
Yes
QA Report
(Required)
Accepted file types: txt, Max. file size: 2 MB.
Knock Out Reason
(Required)
Declined
Medical
Occupation
Medical Knock Out Reason
(Required)
Cancellation Required?
(Required)
No
Yes
Fix Required?
(Required)
No
Yes
Recapture?
(Required)
No
Yes
Previous Policy Number
(Required)
Malice Meter
(Required)
Please enter a number from
0
to
10
.
Concerns About Call
(Required)
No
Yes
Details of Concern
(Required)
Coaching Required?
(Required)
No
Yes
WhatsApp Consent Given?
(Required)
No
Yes
WhatsApp Number
(Required)
QA Findings
(Required)
QA Scorecard
(Required)
Accepted file types: pdf, Max. file size: 2 MB.
