Quality Assurance - Mass Market
QA Assessor
(Required)
Select…
Amanda Mfonqo
Andile Mava
Baphethile Moleme
Blessing Shibambo
Dingaan Mtshali
Jabulile Jade Mabe
Kagiso Koosimile
Khumo More
Lorenzo Harper
Luciah Phiwane Moore
Lungile Gcanga
Luvo Patu
Mbali Zindela
Nelisiwe Ngubane
Nothando Lunga
Phumzile Mlaba
Samukelo Ncube
Thandeka Mncube
Tlotlo Masilo
Tumelo Mofokeng
Virginia Raphasha
Yolanda Dube
Zanele Rorwana
Chadwin Charles
Policy Number
(Required)
Assessment Number
(Required)
First Assessment
Reassessment
Total Calls
(Required)
Please enter a number greater than or equal to
0
.
Call Duration
(Required)
Lead Type
(Required)
Non Referral Lead
Referral Lead
Plan Type
(Required)
Funeral
Grocery Protector
Education Protector
Assessment Percentage
(Required)
Please enter a number from
0
to
100
.
Outcome
(Required)
Pass
Fail
High-Risk Fail
Reason for Failed Outcome
(Required)
Affordability
Compliance
Data Capturing
Debit Date
Misrepresentation
Product Knowledge
Soft Skills
Treating Customers Fairly
Data Capturing Fixes
(Required)
Please provide details of which data capturing errors need to be fixed by the Ops team
Risk Category
(Required)
High
Medium
Low
System Bug
Incomplete Sale
Cancellation Required?
(Required)
No
Yes
Fix Required?
(Required)
No
Yes
Recapture?
(Required)
No
Yes
Previous Policy Number
(Required)
Malice Meter
(Required)
Please enter a number from
0
to
10
.
Concerns About Call
(Required)
No
Yes
Details of Concern
(Required)
Coaching Required?
(Required)
No
Yes
WhatsApp Consent Given?
(Required)
No
Yes
WhatsApp Number
(Required)
QA Findings
(Required)
QA Scorecard
(Required)
Accepted file types: pdf, Max. file size: 20 MB.
